Job Description

Job Title: Volunteer Hotline Advocate

Purpose: Hotline advocates are trained to staff DCCV's 24-hour Hotline and offer emotional support, information and referrals to crime victims in the Denver area. Hotline advocates connect clients with appropriate resources.

Reports To: Director of Training and Volunteer Services

Responsibilities:
1. Staff the hotline for a minimum of one four-hour shift per week; day and evening shifts available.
2. Assess immediate victim needs and provide referrals and follow-up services.
3. Document contacts and contributes to statistical reports.
4. Work cooperatively with Denver-area service providers.
5. Attend quarterly in-service training and support meetings.
6. Provide advocacy and support for clients.
7. Any other related duties as assigned.

Qualifications: 18 years of age or older; ability to work shifts; possess open, nonjudgmental attitude toward victims/survivors of crime; good communication skills; ability to work well with wide range of people.

Special Requirements: Complete initial training; six-month commitment to program; background records check.

Benefits: Advocates will be provided with in-depth and ongoing training in the dynamics of victimization and will gain direct experience in providing support to people in need. Participation will enhance the community responsiveness to rights of victims and survivors of crime. College and other academic internships available.

DCCV is an equal opportunity employer. As such, reasonable accommodations for persons with disabilities will be made in compliance with the Americans with Disabilities Act (ADA).

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